Play Smart. Play Responsibly.

Age Restriction Policy

fencwin operates exclusively for adults aged 18 and above. This is not simply a platform rule — it is a firm ethical and legal commitment. Gambling products, including cricket betting, casino table games, slots, and crash games, are designed for adult entertainment only. Minors lack the experience and financial independence to engage safely with real-money gaming, and fencwin takes every reasonable step to prevent access by anyone under 18.

Identity Verification (KYC)

All fencwin accounts are subject to Know Your Customer (KYC) verification. Before a withdrawal can be processed, players must submit a government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — confirming that they are at least 18 years of age and resident in Bangladesh. Accounts that fail KYC verification or where the submitted documents suggest the player is under 18 will be permanently closed and any real-money balance returned in accordance with applicable regulations.

Parental Controls

If you share a device with a minor and use fencwin, we strongly recommend enabling device-level parental controls and keeping your fencwin account credentials strictly private. Never share your username or password with anyone, including family members. Third-party parental control software — available for Windows, Android, and iOS — can further restrict browser access to gambling websites when minors are present. fencwin cannot be held responsible for unauthorised access using your credentials, but we encourage you to contact our support team immediately if you suspect your account has been accessed by a minor.

Recognising Problem Gambling

For the vast majority of players, gambling on fencwin is an enjoyable hobby — the thrill of a BPL cricket match, the excitement of a slot spin, or the strategy of a live casino session. However, for a small number of people, gambling can develop into a pattern of behaviour that causes genuine harm — financial, emotional, or social. Recognising the early warning signs is the first and most important step toward getting help.

Common Warning Signs

The following behaviours may indicate that gambling is becoming a problem rather than a pastime:

• Spending more money on gambling than you originally intended or can comfortably afford to lose.
• Chasing losses — placing additional bets to try to recover money you have already lost.
• Gambling with money that is needed for essential living expenses such as rent, food, or utility bills.
• Borrowing money, taking out loans, or selling possessions in order to fund gambling activity.
• Feeling irritable, restless, or anxious when not gambling, or when attempting to reduce or stop gambling.
• Lying to family members, friends, or employers about the extent of your gambling activity or losses.
• Neglecting work, education, family responsibilities, or personal health in favour of gambling.
• Using gambling as a way to escape stress, depression, loneliness, or other personal difficulties.
• Repeatedly failing in attempts to control, cut back, or stop gambling entirely.
• Feeling guilt, shame, or regret after a gambling session, but returning to gamble again shortly after.

Gambling and Mental Health

Problem gambling is frequently linked to underlying mental health challenges such as anxiety, depression, or stress. In Bangladesh, cultural pressures around financial success and family obligations can exacerbate the emotional impact of gambling losses. If you believe your gambling is connected to mental health difficulties, fencwin strongly encourages you to speak with a healthcare professional in addition to using the platform's built-in player protection tools.

Self-Assessment Questions

The following questions are adapted from internationally recognised problem gambling screening tools. They are provided for self-reflection only and are not a clinical diagnosis. If you answer "yes" to three or more of these questions, fencwin encourages you to use our player protection tools and consider speaking with a professional support service.

Player Protection Tools

fencwin provides a suite of practical, easy-to-use tools that give you direct control over your gambling activity. These tools are accessible through your account settings or by contacting our live support team. There is no fee or waiting period to activate any protective measure — they are available to every fencwin player immediately and at no cost.

Self-Exclusion

Self-exclusion is the strongest player protection tool available on fencwin. It is designed for players who have concluded that they need a complete and definitive break from gambling. When you self-exclude from fencwin, your account is permanently closed, your personal data is flagged to prevent re-registration, and all marketing communications cease immediately and permanently.

How to Request Self-Exclusion

Self-exclusion at fencwin can be requested in two ways:

• Live chat: Contact our 24/7 English-speaking support team via live chat on fencwin.net and state clearly that you wish to self-exclude. Our team will action your request within 24 hours and confirm via the email address associated with your account.
• Email: Send a written self-exclusion request to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the email address on your account so we can identify and close it promptly.

What Happens After Self-Exclusion

Once a self-exclusion is active on your fencwin account, the following will apply immediately and indefinitely:

• Your account is suspended and you will be unable to log in to fencwin.net.
• Any pending withdrawal of a real-money balance will be processed and returned to your registered bKash, Nagad, or bank account within the standard processing timeframe.
• All promotional and marketing communications from fencwin will stop permanently.
• Attempts to register a new fencwin account using the same identity, phone number, email address, or payment method will be blocked.
• fencwin's responsible gaming team will retain a confidential record of the self-exclusion to enforce the restriction effectively.

Self-Exclusion and Bonuses

Any active bonuses or free bet credits in your fencwin account at the time of self-exclusion will be cancelled and cannot be reinstated. Bonus winnings generated from play after a self-exclusion request has been submitted (but before it has been technically enforced) will be reviewed on a case-by-case basis in accordance with fencwin's Terms & Conditions.

Deposit & Spending Limits

One of the most effective ways to prevent gambling from becoming a financial problem is to set clear, enforceable limits on how much you deposit and spend. fencwin's deposit limit system is built around this principle — giving you the power to define your own financial boundaries before you start playing, rather than relying on willpower in the moment.

Setting a Deposit Limit

You can set a deposit limit from your fencwin account settings at any time. Limits can be configured on three timeframes:

• Daily limit: The maximum total amount you can deposit within a 24-hour rolling period.
• Weekly limit: The maximum total amount you can deposit within a 7-day rolling period.
• Monthly limit: The maximum total amount you can deposit within a 30-day calendar period.

Deposits are processed in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Deposit limits apply equally across all payment methods — the combined total across all methods counts toward your limit.

Reducing and Increasing Limits

Reducing a limit is instant — if you lower your daily deposit cap from ৳5,000 to ৳2,000, the new lower limit takes effect immediately. This design ensures that a decision to reduce your spending is never delayed.

Increasing a limit requires a mandatory 7-day waiting period. If you request an increase from ৳2,000 to ৳5,000, the higher limit will only become active after 7 full days have elapsed. This cooling-off period is a deliberate safety mechanism — it prevents impulsive decisions made during a losing streak from bypassing your own pre-set financial protections.

Loss and Wager Limits

In addition to deposit limits, fencwin players can also set loss limits (the maximum net loss you are willing to accept in a given period) and wager limits (the maximum total bet volume you place per session, day, week, or month). These can be set through the account settings or by contacting live chat support. Like deposit limits, reductions to loss and wager limits are immediate, while increases require the 7-day cooling-off period.

Time-Out Features

A time-out is a short-to-medium term break from fencwin that gives you space to step back, reflect, and reset without making the permanent decision of self-exclusion. fencwin's time-out feature is appropriate when you feel that your gambling activity is becoming a habit rather than a pastime, when you are under financial or emotional stress, or simply when you want to take a scheduled break and ensure you cannot be tempted back to the platform during that period.

Time-Out Duration Options

fencwin offers the following time-out durations:

• 24-hour time-out: A one-day complete break. Ideal if you have had an unexpectedly large session and want to enforce a mandatory pause before your next play session.
• 7-day time-out: A full week away from the platform. Useful during particularly stressful periods such as financial pressure, family difficulty, or periods of emotional vulnerability.
• 30-day time-out: A calendar month break. Recommended if you have noticed a pattern of problematic play over several weeks and want a structured cooling-off period.
• Custom duration: If standard durations do not suit your needs, contact fencwin's live chat team to discuss a custom time-out period of up to 6 weeks.

What a Time-Out Covers

During an active time-out on your fencwin account:

• You cannot log in to fencwin.net or the mobile platform.
• You cannot make a deposit via bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
• You cannot place bets on cricket, BPL, IPL, T20 World Cup, or any other sports market.
• You cannot access slots, live casino games, crash games, or any other fencwin game content.
• All marketing and promotional communications from fencwin are suspended for the duration of the time-out.
• Existing pending withdrawals will continue to be processed normally.

Ending a Time-Out

A time-out ends automatically at the conclusion of the chosen period. Unlike self-exclusion, a time-out is not permanent — your account returns to normal access once the duration has elapsed. fencwin will send a brief confirmation email when your time-out has ended, but will not send promotional content or bonus offers for an additional 48 hours after re-activation, giving you further recovery time.

If you wish to extend an active time-out before it ends, contact our live chat support team — extensions are processed immediately. Requests to cancel a time-out early are not accepted during the first 48 hours of an active period, and we strongly encourage players to honour the full duration they originally selected.

Support & Resources

fencwin recognises that our platform tools are a first line of defence but are not a substitute for professional support. If you believe that gambling is causing significant harm to your finances, your mental health, or your relationships, please reach out to a qualified support service. Seeking help is a courageous and constructive step.

Contacting fencwin Support

Our 24/7 English-speaking live chat team at fencwin.net can:

• Activate a deposit limit, loss limit, or wager limit on your account immediately.
• Enable a time-out of any duration on your behalf.
• Process a self-exclusion request and permanently close your account.
• Provide written confirmation of any responsible gaming measure applied to your account.
• Answer questions about fencwin's responsible gaming policy in plain English.

You can also reach the fencwin responsible gaming team by email at [email protected]. Include the words "Responsible Gaming" in your subject line so your message is prioritised by the correct team member.

Professional Support Services

If you are based in Bangladesh and are struggling with gambling-related difficulties, we encourage you to seek support from qualified mental health and counselling professionals. fencwin does not operate or endorse any specific third-party support organisation, but we encourage players to search for reputable mental health services and counselling resources available in Bangladesh, including those operating in Dhaka, Chittagong, Sylhet, and other major cities. Speaking with a doctor, counsellor, or trusted family member is always a positive step.

Supporting Someone Else

If you are concerned that a family member or friend — perhaps someone in your household in Dhaka, a colleague in Chittagong, or a relative in Sylhet — may be experiencing problem gambling, you can contact fencwin's support team to discuss what steps can be taken. While we can only make account-level changes at the direct request of the registered account holder, our team can offer guidance on how to have a productive conversation with someone who may be struggling.