fencwin Privacy Policy

Information We Collect

fencwin collects personal data from you in two primary ways: information you provide directly when you register and use the platform, and information collected automatically through your interaction with the fencwin website and games. We collect only the data that is necessary for the purposes described in this Privacy Policy.

Information You Provide Directly

When you register a fencwin account, make a deposit or withdrawal, contact our support team, or participate in a promotion, you may provide us with the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and copies of government-issued identification documents (e.g., National Identity Card, passport) submitted during account verification.
• Contact data: Email address, mobile phone number registered in Bangladesh, and residential address.
• Account credentials: Your chosen username and a hashed (irreversibly encrypted) version of your password. fencwin never stores passwords in plain text.
• Financial data: Payment method details including bKash account numbers, Nagad account numbers, Rocket or Upay account identifiers, and partial card numbers for Visa and Mastercard transactions. fencwin does not store full card numbers — these are handled directly by our payment processor.
• Transaction data: Records of all deposits, withdrawals, game bets, wins, losses, bonus claims, and account balance changes associated with your fencwin account.
• Communications data: Records of your interactions with fencwin's live chat support team, emails sent to or from [email protected], and any feedback or complaints you submit.

Information Collected Automatically

When you access fencwin, our systems automatically collect certain technical and behavioural data to ensure secure, reliable platform operation and to detect fraudulent activity:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited on fencwin.net, games played, session duration, time and date of access, click paths, and features used.
• Location data: Approximate geographic location derived from your IP address. fencwin does not use GPS-level location tracking.
• Cookie data: Data collected via cookies and similar technologies, as described in the Cookies section of this Policy.

How We Use Your Data

fencwin processes your personal data only where we have a lawful basis to do so. The table below summarises the primary purposes for which we use your data and the corresponding legal basis for each processing activity.

Marketing Communications

fencwin may send you promotional emails, SMS messages, or in-platform notifications about new games, bonuses, seasonal promotions (such as BPL or IPL cricket specials, Eid offers, and Pohela Boishakh promotions), and platform updates. We do this only where you have given your explicit consent at the time of registration or subsequently via your account preferences. You may withdraw your consent to receive marketing communications at any time by contacting our live chat support team, and we will action your request within 5 business days.

Automated Decision-Making

fencwin uses automated systems to detect fraud, money laundering, and bonus abuse. These systems may result in your account being flagged for review or temporarily suspended without manual human intervention as a first step. Where an automated decision significantly affects you — such as an account suspension or withdrawal freeze — you have the right to request a manual review by a member of the fencwin compliance team. Please contact us via live chat to exercise this right.

Data Sharing & Disclosure

fencwin does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose.

Service Providers and Processors

To operate the fencwin platform, we engage carefully selected third-party service providers who process data on our behalf and under our instructions. These include:

• Payment processors: Providers facilitating bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions. These processors receive only the financial data necessary to complete your specific transaction.
• Identity verification providers: Third-party KYC services that assist in verifying the identity documents you submit. These providers are contractually obligated to process your data solely for verification purposes.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe operate the games you play on fencwin. These providers may receive a player identifier and game session data necessary to run the game. They do not receive your full identity or financial data.
• Analytics and security tools: Anonymised or pseudonymised usage data may be shared with analytics platforms to help fencwin understand platform performance and improve the user experience.

Legal and Regulatory Disclosure

fencwin may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities in Bangladesh or internationally where we are legally compelled to do so. fencwin will notify you of any such disclosure to the extent permitted by law. We will always evaluate the legality and proportionality of any data request before complying and will resist requests we believe to be disproportionate or unlawful.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of fencwin's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to the way your data is used as a result of the transaction, with reasonable advance notice and the opportunity to close your account if you do not wish to transfer to the new entity.

Cookies & Tracking Technologies

fencwin uses cookies and similar technologies — including local storage and session storage — to make the platform function correctly, keep your session secure, and understand how players use the site so we can improve their experience. By continuing to use fencwin after reviewing this Policy, you consent to our use of cookies as described below.

Types of Cookies We Use

Managing Your Cookie Preferences

You can control or delete cookies at any time through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, or alert you when a new cookie is set. Please note that disabling essential cookies will impair the functionality of fencwin — you may not be able to log in, maintain your session, or access certain features of the platform if essential cookies are blocked.

Disabling analytics cookies will not affect your ability to use fencwin but will limit our ability to understand and improve the platform experience. Instructions for managing cookies in commonly used browsers are available in each browser's help documentation.

Data Security & Retention

Security Measures

fencwin employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and fencwin's servers.
• Encryption of sensitive data fields (including passwords and payment identifiers) at rest in our databases using industry-standard cryptographic algorithms.
• Strict role-based access controls ensuring that fencwin staff can access personal data only to the extent required for their specific job function.
• Regular security audits and penetration testing of the fencwin platform by qualified third-party security professionals.
• Multi-factor authentication requirements for all internal fencwin staff accounts that have access to personal data systems.
• Automated monitoring for unusual access patterns, brute-force login attempts, and other indicators of a potential data breach.

While fencwin takes all reasonable precautions to protect your data, no method of internet transmission or electronic storage is completely infallible. In the unlikely event of a data breach that poses a risk to your rights and freedoms, fencwin will notify affected players without undue delay and will take immediate remediation steps.

Data Retention Periods

fencwin retains your personal data for different periods depending on the category of data and the purpose for which it was collected:

• Account and identity data: Retained for the duration of your active fencwin account and for a minimum of 5 years following permanent account closure, in compliance with anti-money laundering and financial record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction to comply with financial regulatory requirements applicable to operators serving the Bangladesh market.
• Customer support communications: Retained for 3 years from the date of the last interaction, to support dispute resolution and quality assurance.
• Analytics and usage data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual. Pseudonymised usage logs are retained for up to 24 months.
• Marketing consent records: Retained for 3 years from the date of your last consent action (opt-in or opt-out) to demonstrate compliance with our marketing obligations.

When personal data is no longer required for the purpose it was collected and no legal obligation requires its retention, fencwin will securely delete or irreversibly anonymise that data.

Your Privacy Rights

As a fencwin player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team via live chat at fencwin.net or by emailing [email protected]. We will acknowledge your request within 5 business days and respond in full within 30 days.

• Right to access: You may request a copy of all personal data fencwin holds about you, together with information about how it is used and shared. This is sometimes called a Subject Access Request (SAR).
• Right to rectification: If any personal data fencwin holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: In certain circumstances — such as where data is no longer necessary for the original purpose, or where you withdraw consent and no other lawful basis applies — you may request that fencwin delete your personal data. Note that we may be unable to fulfil an erasure request where a legal obligation requires us to retain the data (e.g., AML record-keeping).
• Right to restrict processing: You may ask fencwin to suspend the processing of your data in certain situations, for example while a dispute over its accuracy is being resolved.
• Right to data portability: Where data was collected on the basis of your consent or for the performance of a contract, you may request a copy of that data in a commonly used, machine-readable format so that you can transfer it to another provider.
• Right to object: You may object to fencwin processing your data on the basis of legitimate interest, including for direct marketing purposes. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Rights related to automated decisions: Where an automated decision has produced a significant effect on you (such as an account suspension), you have the right to request human review of that decision.

Third-Party Services

fencwin's platform integrates with a number of third-party services to provide you with a complete gaming and betting experience. While fencwin carefully selects and contracts with these partners, their own privacy practices are governed by their own privacy policies. fencwin is not responsible for the data practices of these third parties beyond the contractual safeguards we put in place.

Game Providers

Casino and crash games on fencwin are provided by studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe, among others. When you launch a game from one of these providers, a game session is initiated with that provider's servers. The provider will receive a pseudonymised player identifier, your in-game actions, and bet/win data for the purposes of running the game and calculating outcomes. Game providers operate under strict data processing agreements with fencwin and are contractually prohibited from using your game session data for their own marketing or profiling purposes.

Payment Service Providers

Payment transactions on fencwin are processed by third-party payment service providers who handle bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions. These providers process only the financial data required to complete your specific payment instruction and operate under their own regulatory obligations (including those of Bangladesh Bank where applicable). fencwin does not store your full payment credentials — these are handled directly within the payment provider's secure environment.

External Links

fencwin.net does not contain links to third-party websites for commercial or advertising purposes. All navigation on the fencwin platform leads to pages within the fencwin.net domain. If you independently navigate to a third-party site, that site's privacy policy — not this one — governs the collection and use of your data on that site.

Policy Updates & Contact

Updates to This Policy

fencwin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered players via the email address associated with their fencwin account at least 14 days before the changes take effect. The updated Policy will also be published at fencwin.net/privacy-policy with the revised effective date clearly displayed at the top of the document.

For minor, non-material changes (such as typographical corrections, clarifications that do not alter the substance of any provision, or structural reformatting), we may update the Policy without individual notification. We encourage all fencwin players to review this Policy periodically to stay informed about how we protect their data.

How to Contact fencwin About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about how fencwin processes your personal data, please contact our support team in the first instance:

• Live chat: Available 24/7 at fencwin.net — our English-speaking support team will respond immediately during staffed hours.
• Email: [email protected] — please include "Privacy Request" in the subject line so your message is directed to the appropriate team member.

We aim to resolve all privacy-related queries and complaints within 14 business days. For formal complaints that cannot be resolved through our support process, fencwin will provide written reasons for its decision and details of any further escalation options available to you.